Forum Discussion

baldybrock's avatar
baldybrock
Joining in
2 years ago

The worst customer service of any company

Hi

Virgin Media have by far the worst customer service available.

I have VM cable and TV which I have had for 16 months without many problems , I was getting poor connectivity in one room so I made the mistake of contacting VM customer service, Which took forever.

They then promised to send WiFi pods to sort the problem, many months went by and nothing was received I chased up with quite a few emails and still no response but they kindly raised my bill from £50 to £88 to cover the higher speed (I hadn't asked for) and the non existent WIFI pod.

Now they have added a £25 charge for an engineer visit which I never requested.

Trying to sort via Whatsapp is a joke I have been on since 6.30 last night Approx 16 hours with no response except to tell me they are very busy.

My complaint is being investigated by Ombudsman but they'll probably ignore that as well.

At least I have the joy of looking forward to cancelling later this month .

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello baldybrock.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with connection and the price increase.
    Some things on here are beyond our support scope but due to the nature of your post, I'd like to take a look into this for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • DAVIEGARDENS's avatar
    DAVIEGARDENS
    Tuning in
    2 years ago

    Omg, I feel for you Baldy B!

    I've had similar, vm are the worst frauds and useless once they've got their hooks in you...

    Iwoukd defo suggest making copies 9f all further conversations and your request for cancellation, they delete things so are very sneaky and cheats too!!

    I'm going to spend a few more hours contacting the ombudsman too... On top of the already 8 hours and countless emails, calls, messages never helped... Wasted.