Yeah, you are not the only one, 3 years later and I'm still having problems, and I'm reluctant to have anyone out for this very reason, so I have to keep resetting the crappy 360 box, which WILL NOT record programs properly, and I've reset it about 4 times now.
I don't want to do a full reset, because it keeps signing me out of all apps, as it does EVERYTIME they upgrade the software and it still dosen't work properly!! It's 2025, they should not be messing with the useabilty of the box and causing a load of other problems. It's the SAME issues everytime.
Also why does it keep saying the ethernet cable is "not plugged in", when it is, and I haven't touched anything? WHY does it keep doing this? Same fault, never addressed!!
Also thanks to the phoneline being plugged into the router, if it goes down, so does my phone line!! I'm 60 and only have a PAYG mobile because I don't use it enough to waste money each month on mobile package. I can't afford to waste extra money just because Virgin doesn't think about how these things affect people. I want a phone line that stays UP, when the internet goes dowmn so I can contact someone!!!
I was also NOT given any proper documentation of how the menus work, I was just left to get on with it myself. I'd heard about a way of "dumping the cache", but guess what, it's nowhere to be found in the menu!! I don't want a full box "reset" nearly everyday, losing all my settings!!!
I just want it to WORK, it's what I'm paying for. I'm going to get onto my MP about how Companies like yours can take people's money, yet give them a constantly crap service, and NO I don't want to spend time on the phone speaking to someone 6,000 miles away who doesn't speak English as a FIRST language (I get frustrated, I can't understand them and have to keep repeating myself), and can't do anything for me, from there, it's ridiculous!! Proper customer service with UK call centres and equipment that works as it should should be the minimum.
I've got less than a year to go on my contract now (thasy I was coerced to by being coldcalled on my mobile which I I am not happy about), and I'm already worried about trying renegotiate a nrew contract (it took months last time) at a reasonable price, as you should not be allopwed to keep putting the price up mid contract each tiem. The servoice I get is not worth more than £30 a month so I'm not paying more than that. I never wanted the stupid box in the first place, but I'm told the price would DOUBLE just for phone and internet even though I'm gertting rid of the box and using LESS of your services!! How is that just, or fair?
I am old and have high blood pressure , I just want a phone line and decent interent at a reasonable price, nothing MORE, nothing LESS!! Why is this so difficult to understand? You are just causing me uneccessary stress I don't need!!! Sort your crappy customer service and useless website out as well. I complained about this 2 years ago, and you still haven't done anything about it!!!
So sick of you lying that you are constantly improving the service when you never actually do, and anyone that could actually help like managers hide behind staff, so you can NEVER get in contact with them when you have a problem!! I'm sick of having to make do with a service that is not up to scratch , just because Virgin don't care about their customers!!
