Forum Discussion

marko's avatar
marko
Dialled in
10 days ago

That time again, renewal of contract and useless conversations

Hello all, this is to the mods again who are far quicker and far more able to deal with a simple request than the phones or web chat.   My contract is due to expire next month, but VM are charging me more this month than last month and despite explaining this on web chat all I got was an offer of an upgrade for £20 more than I am currently paying which I don't want, it's just my wife and I in the house now, I watch mostly YouTube and she does catch-up or records mostly.

Can (pleeease) a mod action a renewal on my account for a similar price to what I was paying, I can go to Sky for about £20 a month cheaper but just cannot be bothered with the drama of it all.

Appreciate this isn't how it should be done but the mods get the job done with no fuss and drama.

Much love to the mods 🙂

Mark

  • marko's avatar
    marko
    Dialled in
    10 days ago

    OK, scratch that, despite the agent on the web chat telling me to keep my current subscription would cost me £80 per month instead of the £64 I was currently paying, I've went into my account an renewed it myself for £64 per month.   WOW, just WOW.   Talk about a blatant attempt to extort more money from a customer, that really should be getting looked into as these people would have willingly let me switch to Sky instead of simply renew my contract for the same price I was paying.   

    If a mod does look at this, can they possibly find out why I'm being charged more this month than last month, that was my original query with the crook on the end of the web chat before they decided to try and "upgrade" me for more money.

    Thanks 🙂

    Mark

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      10 days ago

      Hi marko, thank you for your post.

      We're sorry to hear about the poor experience you've had and that you feel this way 😔

      Regarding your query, do you happen to have a discount that's due to end within the period covered on your latest bill?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • marko's avatar
        marko
        Dialled in
        10 days ago

        Hi Daniel, my existing contract ends next month, but it clearly states on the contract that ...

        "Your monthly package cost until 02/02/2025 £64.94"

        "Your monthly package cost after 02/02/2025 £85.94"

        My bill due on 13th Jan is £72.47

        Hope that helps

        Mark

  • marko's avatar
    marko
    Dialled in
    9 days ago

    Hmm, ok, might just be me but here goes.

    My current contract states

    Even though I get we're billed in advance, my current bill of £72.47 was issued on Christmas Day, 25th December 2024.  That's 8 days before my contract has 1 month to expire.   The difference to what I normally pay is now £7.53.   Even if I accept this is still part payment for the next months billing (before having renewed or renegotiated), I've now received an email stating "Your next bill will be £76.51* which includes £11.57 to cover your changes up until your next bill period".

    So now I've been charged £7.32+£11.57=£18.89 extra over 2 months (from the last bill date of 25th December 2024 to the next bill date of 24th January 2025) .   I've just renewed the contract as well as of today 10th Jan 2025.   So again, is it just me that can't understand why that having renewed the contract with exactly the same terms before the current contract ends it doesn't make sense that I'm being charged more next month too instead of being refunded the £7.32 from last month's bill or am I jumping the gun and it will be settled amicably on February's bill?.

    Thanks in advance to anyone who can explain this.

    Mark