Forum Discussion

liam_4554's avatar
liam_4554
Joining in
31 days ago

Switched to new provider, VM still charging

Can't believe I'm back here again - thought I was done with Virgin Media after they took around £500, then took months to give it back.

OK my contract expired and I used uswitch to change to Vodafone. VM confirmed this with a switching ref, switching date, told me I'd have to return kit etc. So far so good. Switch goes over and I thought finally I'm free! VM was like "not so fast, let's just pretend we didn't know he's left!" So VM have charged me for 2 months since the switch, around £109.

Can one of the moderators help me sort this out please.

cancellation
switching
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    31 days ago

    Hi liam_4554, thank you for your post. We're sorry to hear this 😔

    When did you most recently receive communication from ourselves regarding the switch and what was advised exactly?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • liam_4554's avatar
      liam_4554
      Joining in
      29 days ago

      Hi Daniel,

      I received a switch confirmation email from VM on 4 Oct, titled "Important: Your Virgin Media switching information" and headed with "Here's what will happen when you switch", stating Vodafone had informed them of the switch, the date I will switch from VM to Vodafone, to pay any outstanding balance after the switch, that I have no early disconnection fees to pay and I will need to return my equipment. They gave me a switch reference number as well.

      L

      • Robert_P's avatar
        Robert_P
        Forum Team
        28 days ago

        Thanks liam_4554 for the additional details, has everything now been activated with Vodafone and the service set up?

         

        I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.