Forum Discussion

WestOf's avatar
WestOf
Joining in
3 months ago
Solved

Switch to ebilling

Hi, can someone sort this for me. The option to switch to ebilling in my account from the marketing and contact preference is set to Email / Text message / Phone call / Post but it doesn't seem to be taking effect on my bill and I'm still getting charged for a paper bill each month

  • Molly_T's avatar
    Molly_T
    3 months ago

    Hi WestOf 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties swapping to Ebilling via My VM. 

    I will send you a PM to confirm a few details and ensure we get this set up for you correctly. You can find it in your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with further updates when possible. Thanks for your patience in the meantime! 🌞

4 Replies

  • TheEddienator's avatar
    TheEddienator
    Just joined
    14 hours ago

    Hello, could I please get some help setting up Ebilling. cannot for the life of me see the option

    thanks

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      31 minutes ago

      Hello TheEddienator,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup e-billing on your account. Please can you try following the below instructions which will should allow you to set up ebilling

      •    Click on the Settings tile.
      •    Click on My Virgin Media Account Details.
      •    Click on Marketing and account preferences
      •    Click edit in the Contact Preferences section
      •    Select "eBills, email, text" from the dropdown menu.
      •    Click Update.

      Please let us know how it goes.

      Kind Regards,

      Steven_L

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi All 👋 Just returning to the public thread to keep things updated. 

    Thanks to Westof for PMing with me! We confirmed the details needed to get E-billing set up. It's now all sorted. 

    Just let us know if there's anything else you need help with. 

    Wishing you all the best! 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi WestOf 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties swapping to Ebilling via My VM. 

    I will send you a PM to confirm a few details and ensure we get this set up for you correctly. You can find it in your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with further updates when possible. Thanks for your patience in the meantime! 🌞