Forum Discussion

WestOf's avatar
WestOf
Joining in
5 months ago
Solved

Switch to ebilling

Hi, can someone sort this for me. The option to switch to ebilling in my account from the marketing and contact preference is set to Email / Text message / Phone call / Post but it doesn't seem to be taking effect on my bill and I'm still getting charged for a paper bill each month

  • Molly_T's avatar
    Molly_T
    5 months ago

    Hi WestOf 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties swapping to Ebilling via My VM. 

    I will send you a PM to confirm a few details and ensure we get this set up for you correctly. You can find it in your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with further updates when possible. Thanks for your patience in the meantime! 🌞

9 Replies

  • newuser1's avatar
    newuser1
    Joining in
    8 days ago

    Hi, that's the same option I get as well. Please advise how I can switch to ebilling.

    Thanks

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      3 days ago

      Glad to hear this newuser1. Please do not hesitate to contact us if you need any further help, and we will be happy to help 😊

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      7 days ago

      Hi newuser1 

      Welcome to our forums, and sorry to hear you are having issues when trying to switch to E-billing. We will take your feedback on board and pass it on to the relevant team. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,

  • TheEddienator's avatar
    TheEddienator
    Just joined
    2 months ago

    Hello, could I please get some help setting up Ebilling. cannot for the life of me see the option

    thanks

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello TheEddienator,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup e-billing on your account. Please can you try following the below instructions which will should allow you to set up ebilling

      •    Click on the Settings tile.
      •    Click on My Virgin Media Account Details.
      •    Click on Marketing and account preferences
      •    Click edit in the Contact Preferences section
      •    Select "eBills, email, text" from the dropdown menu.
      •    Click Update.

      Please let us know how it goes.

      Kind Regards,

      Steven_L

      • Attalus's avatar
        Attalus
        Settling in
        29 days ago

        This don't work for me for enabling e-billing.  The only option other than audio, braille etc is 'Email / Text message / Phone call / Post'.  
        There is a message saying 'If you choose to be contacted by email, we’ll switch your bills to eBills.'  But there is no way to select email only.  What a joke.

        Nothing to do with you I know but the WM website is absolute bollocks, it really is.

         

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 months ago

    Hi All 👋 Just returning to the public thread to keep things updated. 

    Thanks to Westof for PMing with me! We confirmed the details needed to get E-billing set up. It's now all sorted. 

    Just let us know if there's anything else you need help with. 

    Wishing you all the best! 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 months ago

    Hi WestOf 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties swapping to Ebilling via My VM. 

    I will send you a PM to confirm a few details and ensure we get this set up for you correctly. You can find it in your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with further updates when possible. Thanks for your patience in the meantime! 🌞