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Belpern25's avatar
Belpern25
Joining in
5 months ago

Switch to ebilling

I received my first Virgin Media bill in the post, including the message "You can swap to eBilling and save £21 a year". I would like to sign up for eBilling (I never selected to receive bills by post). The Virgin Media website has instructions on how to do this but they seem to be out of date. The menu items mentioned in the instructions do not exist on the user interface. There are many similar posts on this forum from people with the same issue. Please sign me up for eBilling.

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  • Belpern25's avatar
    Belpern25
    Joining in
    5 months ago

    I would also like to change to eBilling as there is no option anywhere on the website that I could find.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello Belpern25.

    Hello  
    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue registering for ebilling.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L