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Kat84's avatar
Kat84
Joining in
6 months ago

Switch to ebilling

Hi,

I have been trying to get my account switched to eBilling since July with no success, have spoken to several customer service advisors who have ensured me this has been done, and have continued receiving a paper bill each month and continued being charged extra for it. I have since raised a complaint which doesn't seem to be progressing anywhere. 

The instructions for how to change your preferences online yourself do not work (as many others have pointed out).

Please help.

Thanks

 

3 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Kat84.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are facing with your E-billing, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

     

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • boris1661's avatar
    boris1661
    Joining in
    5 months ago

    Hi,

    I have the same situation as you.  Did you fix the problem?  I cannot get help from Virgin.

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      5 months ago

      Hi boris1661 

      Sorry to hear you are having a similar issue. We have reach out to you on the other thread to best help. Please respond when you can.

      Thanks,