Forum Discussion

Dan182's avatar
Dan182
Joining in
6 months ago

Switch to ebilling

Hi,

Like many other people on here I am unable to opt out of paper bills for my Broadband Account, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

When I click MyProfile there is no option for ebilling, the header options available are:

1. My sign in details.

2. Telephone security details.

3. Sign out across all signed in devices.

 

Please help - Thanks.

 

  • Kath_P's avatar
    Kath_P
    Forum Team
    6 months ago

    Hi Dan182, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with setting up e-billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • mathewscj07's avatar
    mathewscj07
    Joining in
    6 months ago

    Hi,

    I am also looking for a way to disable paper billing and switch to ebilling. I do not see this option anywhere. And the help link for 'switch to ebilling' doesn't work.  I don't want to pay £1.75 every month.

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      Hey mathewscj07, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

      Let me send you a DM and we will take a look into this.