Forum Discussion

dalbes's avatar
dalbes
Joining in
9 months ago

Switch to eBilling (New customer)

Hello,

I am a new customer of Virgin Media. Just like so many other people recently on this forum, I have just received my first bill and there is a £1.75 charge for paper billing.

I never requested paper billing nor have I received a paper bill.

In My Virgin Media account, under Communication Preference it shows "eBills / Email / Text" which I believe it means I should have eBilling already activated.

Therefore, I would like to request a refund of the £1.75 and for someone to double check that I do actually have eBilling active.

Many thanks,

Gavin

 

EBilling
eBills
  • Robert_P's avatar
    Robert_P
    Forum Team
    9 months ago

    Hello dalbes

     

    Sorry to hear of the charge added to your bill for paper billing, we're happy to help via the forums and appreciate you raising this. Welcome to the community.

     

    Have you followed the steps here to check via your online account and make the change if required?

    • dalbes's avatar
      dalbes
      Joining in
      9 months ago

      Hello Robert,

      Yes I have.

      As stated in my original message above:

      In My Virgin Media account, under Communication Preference it shows "eBills / Email / Text" which I believe it means I should have eBilling already activated.

      Therefore, I would like to request a refund of the £1.75 and for someone to double check that I do actually have eBilling active.

      I am sending you a message with my account number and area code so that you can check.

      Many thanks,

      Gavin