Stuck in a login auth loop
I have exactly the same problem. Both on pc desktop and vm app.
I've tried wifi and mobile data.
Ive tried clearing cache. Ive tried incognito mode, I've tried different browser.
Just stuck in continuous sign in page loop.
Forum Discussion
13 Replies
- Vikki_M
Forum Team
Hi xandxand,
Thanks for your post and welcome to our community.
We're sorry to hear you're unable to sign in to the online account.
Are you using an apple or android device please when using the app?
Please pop back to us when you can.
Hi.
Android and windows pc.
I uninstalled VM app. Opened it again.
Log in page. Add my virgin.net email
Fingerprint biometrics log in.
It attempts to open next page (browse page) then immediately shuts it and return to VM log in page.
And i repeat the whole process over and over again never able to log in.
Add this occurs on Vm app. Window pc. A different android device. Wifi and mobile date. Can i assume it is an issue with my primary email address?
Same issues also. Android. Cannot access any of the Virgin Apps or log in online. Very frustrating. I think it is down to the V O2 Id thing going on.
Please let me know if you sort this out. I've been trying this for weeks and weeks.
Did you ever resolve this?
I have exactly the same problem.
Have exactly the same continuous sign in page loop and same errors.
https://www.virginmedia.com/myvmo2/home?error=server_error
