Forum Discussion

Santipolo's avatar
Santipolo
Just joined
15 days ago

Stop auto renew

On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only give 30 days notice. Not a day before or after (OK, after but I pay another month).

Can they force me to auto-renew if I cannot notify exactly on the 30 days as that seems positively immoral at best and possibly illegal?

I have made it clear, I do not wish to cancel, just not auto-renew. 

Surely it should be possible to simply switch it to do not auto-renew once they have been told not to rather than put obstacles in place forcing customers to take very specific steps not to stay with VM

2 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    15 days ago

    If you are coming to the end of your minimum term then you will automatically move to a rolling 30 day contract once the minimum term is finished.

    Your discounts from the minimum term period will cease (unless you renew) so your monthly price will increase to the 'standard' price after the minimum term period ends.

    Once you are on the rolling 30 day contract you simply give 30 days notice to cancel (which can actually be upto 60 days notice in advance)

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    15 days ago

    Hi Santipolo, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're looking at cancelling at the end of your minimum term. We don't automatically renew contracts. Once the minimum term ends, you move to a 30 day rolling contract. There is a minimum notice period of 30 days to leave and the maximum notice we can take is 60 days. As long as you contact us between 4th May and 3rd June, the team can set the account to cancel on the 3rd July. 

    Let us know if you have any further queries or questions. 

    Many thanks,