Still being charged for Netflix
After reading through many posts on here it seems there are lots of people in the same situation as myself in that they are getting charged for a service they did not sign up for.
I have had my own contract with Netflix for years and have watched it through virgin for many years without any issues.
Then in March i suddenly started getting charged by virgin through their streaming service. As I wasn't too keen on paying twice for the same service I contacted virgin who through their online help service informed me that it had now been cancelled (I have the screenshots) I even received an email from virgin informing me of this.
Fast forward to my June bill arriving today and guess what, I'm still being charged for Netflix despite being told in April it had been cancelled.
This is unacceptable and after reading about so many people in this situation something needs doing about it. If the situation isn't resolved I feel I will have no other option but to refer virgin to the ombudsman and cancel my account of over 15 loyal years.
Unacceptable