Forum Discussion

VMSarah25's avatar
VMSarah25
Joining in
30 days ago

Sky Cinema Activation

So 14 days ago I added Sky Cinema to my package via the app, and I am still yet to see it activated on my TV. I have a order reference number to prove the order, has anyone else experienced this?

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    29 days ago

    Hi VMSarah25 👋👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an order. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    AFAIK changes via the app are sent to the "back office team" to action.  I believe this can take some time to action.  The advice seems to be phone CS when doing such changes, as they are done at that time.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    27 days ago

    Hi VMSarah25.

    Thanks for joining me in a private conversation and getting your Sky cinema package active, should you need us in the future we are only a post away. Grab some snack and enjoy 😁.

    Sabrina