Signed up with wrong email address
I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Forum Discussion
Hi, same issue. Made a typo when a try to register an online account. Would appreciate the help!
Thanks
Hey harry_hch, thank you for reaching out and a warm welcome to Virgin and the community. I am sorry to hear about this email mix up.
Don't worry about this though, I will send you a PM, so we can look into this for you.
Please look out for the purple envelope. Thanks
Hi signed up with wrong email address
Hi proctor91,
Welcome to the forums and thanks for your post 🙂
I am sorry you've found yourself in this sticky situation, I'll be happy to help rectify it for you.
I'll send you a PM now so we can confirm some things.
Speak soon.
Thanks
Megan_L
Hi Dafydd,
Thanks for coming back to me with an update within our PM, I'm glad we got this Email verification issue sorted.
Is everything alright with your Online Account now?
Thanks,
Megan_L
Yeah everything is fine thank you for your help.
Hi,
I too have made a mistake of wrongly typing my email address when registering and would be glad if it can be fixed.
Thanks!
Hi edgechrome thanks for your post here in the Community - welcome!
No problem at all, please allow me to send you a PM to look into this further and respond directly when you can!Many thanks
I've had the same issue, could I have some help getting it sorted please
Hi AdamRazzaq848,
A warm welcome and thanks for posting on our community forums. Sorry, that to hear that you have mistakenly signed up with an incorrect email address.
I will pop you over a private message to assist you further wit this, please click on the purple envelope to accept the chat.
Kind regards Jodi.
Hi AdamRazzaq848,
Thanks for the private message, please to hear that you email has now arrived since I corrected this for you. If you have any further issues, please come back to us through this channel.
All the best, take card.
Jodi.
Thanks again for the help Jodi, got the issue cleared up nice and quick
I did this too. I signed up to virgin broadband with an email address that I can't access. I need to change it but I don't know how
Hi beninator5000, thanks for the message and welcome to the forums.
I am sorry to hear that you are having issues with the email.
This can be updated via the online account in the profile section.
Chris.
Hi I'm having the same issue. Missed the "." in my email when I signed up. Can someone direct message me to help? Thanks!
Hey Tlineker,
Thank you for your post and welcome to the forums.
Don't worry! This is something we can help out with 🙂 I will send you over a private message so I can get things updated for you.
Cheers,
Ryan.
Hello,
I signed up with the wrong email address extension so now my hub is linked to an email that doesn't exist and I can't access its settings. Would it be possible to move it to the email that I have signed up for My Virgin Media with? I have an account number but there is no hub listed on my account. Thanks for your help.
Hi
Ive mistyped my email when making my account and now cannot verify it.
Can I get the email changed?
Thanks
Hi Tom,
The exact same thing has happened to me also... wrong email address entered (silly autocorrect)
Thank you,
Alex
Hi,
ive signed up with the wrong email places could I get some assistance
many thanks
Charlie
Thank you for joining me on private message Grech83
Unfortunately, as this request is an account holder only action we would need to speak directly with the account holder to action this change. The account holder can contacted us directly by call on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 and our team will be more than happy to see if we can get this amended for her.
Alternatively, they can create their own community forums profile and create a post asking for assistance and we'll be able to help from there.
OK I'll just ha e to call again as they let me do things for her over the phone as she has learning difficulties so cannot join forums and ask questions very well herself!
My apologies Grech83.
There will be times on the account were account holder only access and actions will be necessary. If your daughter is unable to manage the account themselves, I recommend possibly requesting power of attorney for the account so that you are able to fully managed the account on their behalf. I'm sorry we were not able to complete your request via community forums.
Hi,
Yeah i’m experiencing the same issue. I cant access my account. One number in my email is wrong so i need to be able to update it to the correct one so I can verify it.
Appreciate it
Hi rlfraser, welcome to the community!
Thank you for joining the thread to let us know of your login issue. Sorry to hear you are currently without access to My VM.
I will send you a PM to confirm a few account details and offer support with your email registration. You can find the PM in the top right corner of the page in your Inbox.
All the best
Hi All, just returning to keep this public thread updated.
Thanks to rlfraser for PMing with me! We were able to confirm the correct email address, get this updated and the verification email resent. Hopefully this is now all resolved.
Do let us know if there is anything outstanding you need our support with!
All the best.
