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pharmacychris's avatar
pharmacychris
Joining in
2 years ago

Signed up for offer and now no record

Hi I am having a nightmare with VM. My contract ends mid May and I received an email on 16th Feb asking me to recontact and was sent a link. I clicked this and signed up to recontact for 18 months at £5 more per month than current cost.

I contacted VM this morning to confirm this on FB but they are now saying it wasn't a recontact and was just a change in offer until end of contract. Why would I sign up for an increase in price for remainder of my contract? I have screenshot of the conversation and as far as I was aware I was now on a new contract. I can see recontact links on my online account but the just go to an Oooops screen.

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi pharmacychris,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble regarding the change of a bundle. What was advised via Facebook support exactly? We're the same team that also manage that.

    Thanks,