Forum Discussion

mockingbird's avatar
mockingbird
Joining in
3 months ago

Sign up for eBilling

I received my first Virgin Media bill in the post, including the message "You can swap to eBilling and save £21 a year". I would like to sign up for eBilling (I never selected to receive bills by post). The Virgin Media website has instructions on how to do this but they seem to be out of date. The menu items mentioned in the instructions do not exist on the user interface. There are many similar posts on this forum from people with the same issue. Also, the online chat support doesn't work (I was told I would receive a WhatsApp message which didn’t arrive). Please sign me up for eBilling.

  • Zach_R's avatar
    Zach_R
    Forum Team
    3 months ago

    Hi mockingbird,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble signing up for ebilling. I'm going to send you a private message in a few moments so we can take some details and get this sorted out for you.

    Thanks,