Shambolic Contract Renewal
Hi
We did a contract renewal for our Virgin Media services on the 12 January 2024, for a fee of £117 per month (plus inflationary rises.) We received all of the contract documentation relating to the new contract that day that states it is for a minimum of 18 months.
However, yesterday we received a bill for £177.50 for March.
We phoned Virgin Media this morning to query the amount given that we had a new contract that came into effect in January.
We were told that the contract was not processed by Virgin Media so that price is no longer available, this despite us having a contract at that price.
We asked for an escalation to speak to a manager but was told that there was nothing neither the advisor or manager could do as that price didn’t exist. Helpful!!
We are flabbergasted given we have a contract and we do intend to take this further to ensure it’s honoured.
Having read through the forum it appears we are not the only ones who have had this issue recently.
If someone is able to assist it would be appreciated.