Forum Discussion

Stonie110's avatar
Stonie110
Joining in
2 months ago

Sending router back

I’ve sent my router back and it was tracked as being delivered on the 31st of October. But virgin are charging me as they say they have not received it

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    AFAIK when goods are received back at the VM depot, they are scanned in bulk, so your kit could well be sitting in a pile waiting to be scanned.  You are not the only one to have received such emails, it is common.

    If you wait here a day or two a VM Mod should pick this up and discuss with you.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Stonie110 👋.

    Thanks for reaching out yo us, sorry to hear the issues that you are facing with the return of your Hub. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina