SAR issue unresolved
Sadly due to VM continually coming up with excuses and fobbing me off since June about getting a digital SAR I've given up.
I have now managed to leave and go to another provider but I still want to get the SAR from Virgin Media.
I've done everything they asked including sending an email to the email given on the site if you don't get a response within the requested timescale. Even spoke to a member of the executive team (Kevin) who told me that he was in the office and would chase it up for me. (This is over 5 weeks ago now)
So I've been very patient but my request for what I'm effectively entitled to just falls on deaf ears
So I think it's time to escalate the complaints above Virgin. Is this the ombudsman now? How do I contact these people with my unresolved issue?
Thank you