Forum Discussion

Spurry5661's avatar
Spurry5661
On our wavelength
16 hours ago

Unresolved app issue

I recently posted on the community forum regarding an issue I have following my house move ,I can no longer access the VM Connect App as I cannot locate any log in details .I recived an email from someone who asked me for some information which i managed to supply ,I was then asked about email addresses associated with my account, I had to list 3 as I do not know which is the correct one ,only to be told that I have to pick one.

The emails have been received and responded to over the course of a week , which is roughly one a day ,I am not happy with the speed this is being dealt with or the lack of understanding or empathy from person who is sending the emails .

I am caught in a recurring loop and getting nowhere slowly.

 

Please help

12 Replies

  • Spurry5661's avatar
    Spurry5661
    On our wavelength
    12 days ago

    Can anyone help , I have recently moved house and all of my equipment installed in the new property , however when i try and activate my VM Connect App I just keep going around in an endless circle trying to  verify my details and then I end up locked out .I have 3 email addresses but I do not have any idea which is registered as my VM I.D so I cannot use the app.Any help would be appreciated. Thanks

    • Spurry5661's avatar
      Spurry5661
      On our wavelength
      12 days ago

      I cannot access my VM Connect App as I do not know any log in details(email addresses/Passwords etc),they have all got lost ....Help

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        9 days ago

        Hi Spurry5661 👋

        Welcome back to our Community Forums and thanks for your post. 

        Sorry to hear that you are experiencing some issues with the Connect App. I'd love to assist further.

        You need to sign in with a Virgin Media account and log in using your My Virgin Media details.

        If you do not recall any of your details, I will pop you a PM so we can take a closer look into this.

        Speak soon!

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      12 days ago

      If you click on the forgotten email address link on the sign in page and enter the requested details you should be able to find it.

      • Spurry5661's avatar
        Spurry5661
        On our wavelength
        11 days ago

        That isn't working , it seems the email address i used is one I can no longer access, I have now been locked out for the 4th day running

    • Spurry5661's avatar
      Spurry5661
      On our wavelength
      15 hours ago

      I want to use the APP as it gives me an overall view of the house and any possible blind spots

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 hours ago

    Did you reply to Ayisha_B in your previous thread about this issue?  If you create multiple threads it become hard to keep track of things.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      15 hours ago

      Merged both threads together and created new thread in Managing your account board as OP still needs My Virgin Media details linking with correct email address following home move.

    • Spurry5661's avatar
      Spurry5661
      On our wavelength
      15 hours ago

      Yes I did and we're still no nearer a resolution over a week later