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McSwannigan's avatar
McSwannigan
Joining in
16 days ago
Solved

Rolling Credit not applied

Hi All, 

I've seen a few posts in which people have had billing discrepancies. I was wondering how long does it take to resolve and have the rolling credit applied?

I have raised 2 complaints now;

1st one was completely ignored and I was lied to, had the chat log which seems strange as to why Virgin Media would allow that kind of thing to happen.

2nd complaint I made a few days ago and has since been resolved but I haven't seen my current bill updated to reflect the rolling credit that I was promised.

I'm worried that it's not going to be applied.

What recourse could I take if they don't apply it and lied again......do I take it to the ombudsman? 

  • Martin_N's avatar
    Martin_N
    15 days ago

    Hi McSwannigan,

    Thank you for your post and welcome to the community. 

    We're very sorry for any issue you've had with your billing and complaints. 

    We can certainly take a look into this. I will private messgae you now to confirm your details. 

    ^Martin

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    15 days ago

    Hi McSwannigan,

    Thank you for your post and welcome to the community. 

    We're very sorry for any issue you've had with your billing and complaints. 

    We can certainly take a look into this. I will private messgae you now to confirm your details. 

    ^Martin