Rip off new contract - downgraded cheapest price

Hi Converse, 

Thank you for your post. We're sorry to hear you're unhappy with your renewed deal. 

To confirm, new customers are provided with an introductory offer, generally in the form of a limited time discount on the overall price of the package. Once this elapses, the customer would then pay for the same amount every month as any other customer on that same package for the remainder of their contract term. Every single customer at the time of joining us would be provided with an introductory offer, and by extension that would include you.

When you renewed your deal, did the agent go through different bundles that could be made?

^Martin

Been with Virgin at least 20 years the Best deal offered after downgrading my package to 350 Mix it and weekend calls one box £78 trying to save money after paying £93 for 2 boxes with everything volt etc. wished i could have moved to another provider (No BT line )disgusting treatment when you can get the same for £39 if I was joining new .SHAME ON VIRGIN !!!!

I expect this to be deleted to.

I thought the practice inflating prices when contracts were up for renewal was stopped as it was unlawful or it was it just for car insurance renewals ? After spending a fortune over the years with the top entertainment packages. I was told because I downgraded there were no discounts so loyalty doesn't count all because I can't afford the top package. Like I said I see so many deals out there but stuffed as no BT line .I will be moving soon so will say good bye to being ripped off .