Forum Discussion

ILoveCallCentre's avatar
ILoveCallCentre
Tuning in
23 days ago
Solved

Downgrade TV Package

Hi,

Just changed my Virginmedia package today. I asked if there were any 'Premiership' football channel deals available and long story short I've ended up with Premier Sports 1 & 2 (facepalm). I've had a quick look and I take it there aren't any Premier league games being broadcast this season?

I'm sure the rep said as the addon wasn't tied to a promation I could jump on and cancel anytime. I take it I'll have to phone Virgin as I can't see anywhere to downgrade.

Cheers

  • Robert_P's avatar
    Robert_P
    23 days ago

    Hello ILoveCallCentre

     

    Sorry to hear of the package issues and that you were advised Premier Sports was required to watch Premier League matches, we appreciate you taking the time to post in regards to this on the forums.

     

    As advised by the members, to watch live Premier League matches you would require Sky Sports and TNT Sports, the matches are shown across both channels and they cover all teams. Premier Sports won't have any matches so we're not sure why you were advised this and not the above. 

    Have you had chance to check your online account to see if there are any offers for Sky Sports and TNT Sports as these are both chargeable content but would also be on a 30 day rolling contract so could be cancelled at anytime. Sky Sports would come in SD but there is an option to get this in HD for £7 per month with TNT Sports already coming in HD.

    To discuss this further I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    The Mod's here don't deal with package changes, so you will have to ring Customer Services.

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    23 days ago

    FWIW I have an offer through the app for both Sky Sports HD and TNT Sport for £39/m x 24. No use to me as I am quite happy with MOTD highlights. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    23 days ago

    You can cancel if with 14 days. For live English Premier League football you need Sky Sports and TNT Sports.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 days ago

    Hi ILoveCallCentre

     The  Premier Sports channel packs are available on 30 day rolling contracts so you can cancel that pack at any time and it shouldn't affect your current contract. 

    I suggest checking your app as indicated by Cardiffman282​ to see if that  £39 a month offer of Sky Sports & TNT Sports for 2 years is available to yourself.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    23 days ago

    Hello ILoveCallCentre

     

    Sorry to hear of the package issues and that you were advised Premier Sports was required to watch Premier League matches, we appreciate you taking the time to post in regards to this on the forums.

     

    As advised by the members, to watch live Premier League matches you would require Sky Sports and TNT Sports, the matches are shown across both channels and they cover all teams. Premier Sports won't have any matches so we're not sure why you were advised this and not the above. 

    Have you had chance to check your online account to see if there are any offers for Sky Sports and TNT Sports as these are both chargeable content but would also be on a 30 day rolling contract so could be cancelled at anytime. Sky Sports would come in SD but there is an option to get this in HD for £7 per month with TNT Sports already coming in HD.

    To discuss this further I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.