Ridiculous waiting times on phone and Whatsapp
I'm looking to either renegotiate my package or leave after seeing my price go up from £51 to £63.40 this month, £75 the next month and then to £87 for a package that's far inferior than that offered to new customers for £31.99/month.
I tried phoning to no avail. just can't get through. Went on to Whatsapp around 10.30am and answered multiple questions. Finally got to an agent at 1pm. They said they would get back to me in 5-8 minutes. Still waiting at 3.40pm. Obviously as a customer of 27 years standing they don't care too much about me. How can you cancel if they don't answer the phones or even answer Whatsapp messages?
I have had a few auto messages saying about high call volumes due to unprecedented demand. Not surprised with these price increases and poor service!