Forum Discussion

Craig1012's avatar
Craig1012
Tuning in
2 years ago

Reward Referral 2023

Am trying to obtain the referral reward - my daughter referred me as a new customer in July 2023, I have contacted Virgin - who then referred me to Aklamio.

Even though I gave them evidence that the referral took place, by sending them screen shots etc - they say as >60 days has passed we are no longer entitled to the reward.

My question - why are customers losing out due to failures within either Virgin or Aklamio systems - is it really upto customers to run the gauntlet of waiting in telephone que's and sending emails etc - this should all happen automatically, and if it doesnt, good customer service would be to apologise to the customer and make good on commitments. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there Craig1012 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I'm so sorry to hear that you have faced this issue with your service and thank you so much again for posting. 

    Can I ask if you signed up with the refer a friend information when you first got services or if you tried to add them afterwards? 

    • Craig1012's avatar
      Craig1012
      Tuning in
      2 years ago

      Hi

      My daughter referred me, she sent me a link and then I signed up via it - the refer side of things happened before my contract 'go live date.

       

      My daughter received the attached notification

       

       

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        2 years ago

        Thanks for your reply, when you spoke with Aklamio did they raise a complaint for you? If not it would be best to contact them again so they can have this resolved for you. The can be contacted via phone on 01576 820 030 or via email on virgin-media@aklamio.com.

        Keep us updated with how this goes.

        Regards

        Nathan

  • Craig1012's avatar
    Craig1012
    Tuning in
    12 months ago

    Still waiting with emails going back an forth - really disappointing service from Virgin

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      12 months ago

      Thanks for getting back to us Craig1012,

      To clarify I can see that our team invited you into a PM.

      Has there been any response through that channel?
      Let us know,

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      12 months ago

      This was completed in another thread raised for this matter.

      Did you receive any message through the envelope icon? 

      Regards,