Returning Virgin Media router - where to send it?
After more than 10 years with VM, I have left.
But nothing is easy with VM is it? I couldn't find any way of ending my subscription except by sending a letter! After several weeks I got a response and eventually an acknowledgement.
But now I am in the debacle of the 'return kit'. Here's the last and final scam this company tries to play on you. I received an email telling me they wanted their kit back - all good. And on that same email was link to order pre-addressed packaging to return the router. Still good.
Except nothing arrived after 3-4 days, so I hit the link in the email again and requested more packaging. Few days, nothing arrived. Total of 4 times I requested packaging - nothing has arrived. Then a 'threat' email ... "if we don't get our kit back we are charging you £40".
Then an engineer turned up unannounced when I wasn't in. I arranged an alternative date. He didn't turn up.
I'm in credit ... but they have now billed me £40 for kit they are quite likely going to put in a skip. Goodbye credit.
This company is a scam from beginning to end.
Anyone know the address for returning VM kit?