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donnacuffy's avatar
donnacuffy
Joining in
4 months ago

Returning virgin Media equipment

Hi everyone, just been charged £260 for not returning equipment. I can't contact anyone as there appears to be no numbers for returning goods. Tried online chat which is useless.

Sent equipment back on 15th January, checked Yodel tracking and it says it's been returned, do not know what to do? Does anyone have a similar experience or knows a contactable number?

Thanks in advance 

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi donnacuffy 👋

    A warm welcome to our Community Forums and thanks for your post.

    I am sorry to hear you've been charged but returned the equipment.

    I'd like to take a closer look into this issue so I'm going to pop you a PM 📩 now and we can take it from there.

    Hope to hear from you soon.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    4 months ago

    Thanks for taking the time out to speak with me via PM donnacuffy 

    I'm glad we were able to get the issue resolved.

    Don't hesitate to get in touch if you need anything else.

    All the best 🌞