Forum Discussion

akocharyan's avatar
akocharyan
Joining in
2 months ago

Returning Virgin kit back

Hi
I have closed my Virgin Media account, and, two week ago exactly, I sent the kit back following the instructions from Virgin Media.
I have just received and email stating that I would charged 130.00 on 07-Jan if the kit is not received. I actually have no way to prove that I sent the kit back. Yodel, after they scanned the box in, told me that they didn't give receipts. 
Could some from VM team help confirming my return? If the shipment got lost, how do I avoid getting charged for something that is not my fault.

Artur

2 Replies

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  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    2 months ago

    Hi akocharyan 

    Welcome to our forums and thank you for your first post. Sorry to hear you are having issues with your equipment return. We can understand your frustration and we want to best help. We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • TOMCAT22's avatar
    TOMCAT22
    Tuning in
    2 months ago

    Done the exact same thing to me,they are totally incompetent and useless.Cant wait to jump ship once my contracts up.