Returning my router..

I have left Virgin media, and must return my router, or be charged.

Today I recieved a SMS telling me I should have received my returns pack and posted the item back. As I had not had the return pack, I clicked on the link that said I could 're-order' another pack...

...Alas it was an "AI" bot that without my account number was useless.

I Googled this returns pack issue and Reddit suggested I posted here...

So any Virgin staff able to help me out, please do!

Many thanks,

Michal.