Forum Discussion

b0k1's avatar
b0k1
Just joined
2 months ago

Returning my router..

I have left Virgin media, and must return my router, or be charged.

Today I recieved a SMS telling me I should have received my returns pack and posted the item back. As I had not had the return pack, I clicked on the link that said I could 're-order' another pack...

...Alas it was an "AI" bot that without my account number was useless.

I Googled this returns pack issue and Reddit suggested I posted here...

So any Virgin staff able to help me out, please do!

Many thanks,

Michal.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi b0k1 

    Thanks for posting and welcome to the community. Sorry to hear of the returns pack issue.

    I'll send you a PM now to get some details and to note you've contacted us. 

    Before I do, if you're near an O2 store, you can return it there - https://stores.o2.co.uk/