Forum Discussion

lloydhv's avatar
lloydhv
Just joined
6 days ago

Returning my Broadband

Hello, my deadline is the 3rd of August but i havent got my packaging yet and if i go to yodel now it will take about 5-7 days. Is it possible to extend the deadline.

Thank you

3 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 days ago

    Hi lloydhv thanks for posting although we're sorry to hear of the concerns you've raised here.

    If you've still not got your equipment returns packaging, you can request another one here, or visit our colleagues in your nearest O2 store who can also help with this too.

    Many thanks

  • lloydhv's avatar
    lloydhv
    Just joined
    5 days ago

    Hello,

    So will i get charged if it gets sent past the 3rd of August. Since it isn't truly my fault that the returns packaging hasn't came yet.

     

    Lloyd

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      5 days ago

      We can understand your concern, and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,