Forum Discussion

LamaFrim's avatar
LamaFrim
Joining in
9 days ago

Returning kit - never had TIVO Box

We are leaving virgin and returning the kit in prepaid packaging. However the letter says we should have VM Hub 3.0 (we do) and TIVO 1Tb box (we don’t).

the letter says we will be charged £90 if we don’t return the mystery TiVo! 

please help?

thanks!

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    9 days ago

    Hi LamaFrim 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with equipment returns. So that we can assist and look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina