Forum Discussion

vmediasuck's avatar
vmediasuck
Joining in
2 months ago

Returning equipment stuck with Yodel - I'm being charged

Hi.

I cancelled my account when I moved house.

Virgin sent me a returns box for the equipment and I took it to a Yodel shop on 2nd December.
The return is still stuck in Yodel's national hub.

Virgin say they are going to charge me for non returned equipment.

I have tried unsuccessfully to use the webchat to give the tracking details and prove I have returned the equipment from my end. Apart from copying and pasting instructions how to send the box back, the person on the other end of the chat just will not engage.

Appalling service. 

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi vmediasuck 

    Welcome to our community forums and sorry to hear there have been issues with your equipment returns. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.

    Thanks,

    • magentabias's avatar
      magentabias
      Joining in
      31 days ago

      Hi, I am having the same problem with yodel. I returned three boxes on the 6th and 12th Dec, but they are still awaiting delivery, and I'm worried that I'm going to be fined if the equipment isn't received by the 21st. Also having the same problem with virgin chatbot crashing, cannot find anyway of speaking to someone at virgin to explain the problem. I tried contacting yodel yesterday for an update but was told they couldn't give me any info as the details they have from virgin don't match the details I gave them. Very frustrating!

      • Steven_L's avatar
        Steven_L
        Forum Team
        31 days ago

        Hello magentabias,

        Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L