Hi, I am having the same problem with yodel. I returned three boxes on the 6th and 12th Dec, but they are still awaiting delivery, and I'm worried that I'm going to be fined if the equipment isn't received by the 21st. Also having the same problem with virgin chatbot crashing, cannot find anyway of speaking to someone at virgin to explain the problem. I tried contacting yodel yesterday for an update but was told they couldn't give me any info as the details they have from virgin don't match the details I gave them. Very frustrating!
Hello magentabias,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
