Forum Discussion

unisoft's avatar
unisoft
Knows their stuff
11 months ago

Return Of Kit

Hi VM,

My returns packaging came today, but its only just big enough for the HUB5+cables.

My Stream box is in original box (designed for it).

Does the return process expect both in same box or can it be returned in additional returns packaging request?

Alternatively, they have done area returns before by someone from VM picking it up. If that's better, it will be ready to go for them.

  • Hi unisoft,

    Thank you for reaching out to us in our community and welcome back, sorry to hear the returns pack isn't big enough for all equipment, I will send you an invite into a private chat so I can arrange another, please look out for the white envelope to join.

    Regards

    Paul.