Returning Virgin Media Hub
Hi, I returned my old hub and cable (VM kit) to Virgin Media on 15/01/25 via my local Yodel shop. However, I’m still receiving emails and texts asking me to return it or I will be charged £40. I have the tracking number for the return, but I don’t have the delivery postcode required to track the package. Could you please assist me in resolving this issue? Thank you for your help.Return Of Kit
Hi VM, My returns packaging came today, but its only just big enough for the HUB5+cables. My Stream box is in original box (designed for it). Does the return process expect both in same box or can it be returned in additional returns packaging request? Alternatively, they have done area returns before by someone from VM picking it up. If that's better, it will be ready to go for them.Incorrect Kit linked to account
My account closed on the 15th December 2023. I returned the Kit I had (tv box and wifi router hub 3). I received an email from virgin saying this had been successfully received and returned. In the same email, they said I still had outstanding kit to return which is a tv box and wifi router hub 3 of a different serial number to what I had. I’ve never had these items. How do I clear them from my account?
