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rayman789's avatar
rayman789
Joining in
2 months ago

Returning Virgin Media Hub

Hi,

I returned my old hub and cable (VM kit) to Virgin Media on 15/01/25 via my local Yodel shop. However, I’m still receiving emails and texts asking me to return it or I will be charged £40.

I have the tracking number for the return, but I don’t have the delivery postcode required to track the package.

Could you please assist me in resolving this issue?

Thank you for your help.

 

 

    • rayman789's avatar
      rayman789
      Joining in

      I just tried it on Yodel tracking site, but it says, “Please check your tracking number or postcode and try again.” So I don’t think it is the right one.