Forum Discussion

rayman789's avatar
rayman789
Joining in
2 months ago

Returning Virgin Media Hub

Hi,

I returned my old hub and cable (VM kit) to Virgin Media on 15/01/25 via my local Yodel shop. However, I’m still receiving emails and texts asking me to return it or I will be charged £40.

I have the tracking number for the return, but I don’t have the delivery postcode required to track the package.

Could you please assist me in resolving this issue?

Thank you for your help.

 

 

Hub router
kit return
Old Router
return hub
returned
returnkit
virgin media kit
    • rayman789's avatar
      rayman789
      Joining in
      2 months ago

      I just tried it on Yodel tracking site, but it says, “Please check your tracking number or postcode and try again.” So I don’t think it is the right one.