Forum Discussion

MT1971's avatar
MT1971
Joining in
2 years ago

Incorrect Kit linked to account

My account closed on the 15th December 2023. I returned the Kit I had (tv box and wifi router hub 3). I received an email from virgin saying this had been successfully received and returned. In the same email, they said I still had outstanding kit to return which is a tv box and wifi router hub 3 of a different serial number to what I had. I’ve never had these items. How do I clear them from my account? 

kit return
  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi MT1971 👋🏼.

    Thank you for posting and welcoming you with big virtual arms onto our community forum 🤗.

    Sorry to see you are no longer with us and that you are having issues with returning the kit ☹.

    I can have a look into this for you by looking into your account.

    Before I do this I will have to private message you to further investigate 🧐.

    Please watch out for the envelope ✉.

    Thank you.