Forum Discussion

Pimmie's avatar
Pimmie
Joining in
3 months ago

return equipment but still being charged

As per the agreement, I have returned all VM equipment in the box sent to me via Yodel on 26th Oct. According the Yodel chat service, they sent everything in bulk to VM so they can't provide individual tracking updates. VM have just messaged me that a £40 charge will be made if the equipment is not received by 21st Nov. How do I know whether VM has received the equipment?

I have a Yodel tracking number etc, but nobody at Virgin seems to be able to deal with this and really don't want to pay a £40 fee.

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 months ago

    Hi Pimmie 

    Welcome to the community forums. 

    Sorry to hear of your concerns with the charge for unreturned equipment. We don't receive a tracking number on our side for the equipment returns, this would be provided by Yodel on the receipt you should've received when you sent these. 

    Any charge that is placed on the account for unreturned equipment is removed once the equipment is returned. Do you have any tracking number available for you from Yodel to see where they are in the returns journey?