Require a new tv remote

Hey Jamesburns33 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the remote.

Can you confirm which TV box you have? Have you tried to pair the remote up with the TV box? Check here for more information on how to do this.
Have you replaced the batteries? Let us know and we can go on from there.

Kind regards,
Ilyas.