Forum Discussion

orielense's avatar
orielense
Joining in
5 months ago

Renewing with 2 STBs

I have two set top boxes and want to retain both in any renewal deal. In the provisional "new" contracts the system generates however, it makes no mention of the two boxes.
How can I ensure the contract includes both boxes before agreeing?
Where can I see it written down?

The renewal offers I am receiving say...
"Choose this deal and keep your current Virgin Media plan without losing anything."
But others who have gone ahead on this basis are reporting they are losing TNT Sports. How can I know for sure I won't lose my second box?

 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    5 months ago

    Renewals will be with the same equipment unless the equipment cannot support something you are subscribing to. For example, if you have a V6 box & want Disney+ added, you must migrate to V360 in order to use it.

    The former BT Sports channels can no longer be inclusive of any other channel package under the agreement with the new owners. Hence renewals will automatically remove TNT from the package.