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KingArcher87's avatar
KingArcher87
Joining in
4 months ago

renewing contract and cancellation

My contract has expired few months ago and have been a long term customer for nearly 20 years. Unfortunately I have been made redundant so out of work.

Have called virgin today and had the usual pillar to post with the Indian call centre to renew my contract, the offer been no way near affordable, and even with removing TNT sports - the package been offered to new customers is around £33-£37 per month for new customers with the same TV package and faster broadband, yet my best offer was over £70 per month.

On top of this, the WIFI connection speed is well below requirements in at least 3 rooms of my house. I have twice requested WIFI PODS over the last month and heard nothing.

As a long standing customer and currently struggling financially, I just want to simply renew to a level a new customer appears to have the entitlement to - especially considering they get better broadband! It appears Virgin Media have no loyality to its customers and happily push you around a non-uk call center with those reading of a script, until you get fed up and ask to cancel. So I did just that, and to be honest that wasn't much better.

I feel very let down by a provider I have been using for nearly 20 years and thinking it is reasonable to not offer those out of contract nothing near their offer to new customers.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi KingArcher87, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you've had some issues with a renewal offer and your WiFi speeds. 

    This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,