Forum Discussion

Sigma's avatar
Sigma
Fibre optic
14 days ago

Renewing contract - can't remove TNT Sports, plus price going up daily!

My contract is due to expire in the middle of March, which means I lose the discounts on my account. When I logged into My Virgin Media the other day, I was offered a new discount if I sign a new contract. The first issue is, it's added TNT Sports to my package at £18 per month, which I never asked for, but can't remove. If I try and customise my renewal offer, there is a check box underneath TNT Sports that is already checked, but clicking on it does nothing and I can't uncheck it.

Secondly, why is the price rising daily? When I logged in on January 29th, the monthly renewal price I was offered was £58.83. When I logged in yesterday it was just over £60. When I log in now it says £61.66. What sort of scam is this??

I don't want to pay £18 per month for TNT Sports and I think it's ludicrous that the price of my renewal offer is going up by about £1.70 per day.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Sigma 

    When logged into MVM there may be a messenger link/box showing on the right hand side which you can use to chat to an online agent and negotiate a new deal. You should then be able to fine tune exactly what you want in your new package, including a package without TNT Sports.

    You can also try the following cancellation page if you'd rather take that route.

    https://www.virginmedia.com/help/leaving 

    Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section.  This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".

    (The chat/messenger options won't work if the office is closed, so best to try during normal office hours)

    You could select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)  They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    You can also contact VM via WhatsApp on 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia