Forum Discussion

Anonymous's avatar
Anonymous
4 months ago

Renewed no contract yet.

Hi my current contract expires on 16th Jan 2025, last month I renewed online on my Virgin account got the pre contract and  Your Virgin Media order confirmation email that was back on 13th December 2024 not received the new contract yet I know it take up-to 14 days for renewals to be processed but that timescale had come and passed.

 

I renewed the same TV package with BT sport the only other thing changed was broadband from volt 350 to Gig1 I got a new hub 5 delivered for that the speed upgrade is already active.

So the only thing am waiting for is my new contract.

Ryan

9 Replies

Sort By
  • Anonymous's avatar
    Anonymous
    4 months ago

    I mean TNT sports as add-on it's not called BT sports nowadays.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      4 months ago

      Hey Ry3nlnator, thank you for reaching out and I am sorry to hear you've not got your new contract yet.

      Just to confirm this deal has already started for you currently?

      You can see this new contract on your online account here 

      Any issues finding it let us know.

      • Anonymous's avatar
        Anonymous
        4 months ago

        Not sure if it's started yet or not, on my Virgin it's still shows the package as the previous one which had 350M broadband but the internet part of the package seems active since can get a 1Gbps speed since swapping the hub on 28th December.