Forum Discussion

MickyConn's avatar
MickyConn
Joining in
4 days ago

Renewed my contract but it's not showing as renewed and I am being charged extra.

I upgraded and renewed my Virgin Media Contact on July 13th but my account is saying that my contract has expired and I'm being over charged. I have the emails with the new contract. Finding it difficult to get in contact to sort it out.

Thanks Mick 

5 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    4 days ago

    Hi MickyConn,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about your package renewal not showing. 

    To confirm, how did you renew the package? Was it online or via an agent?

    ^Martin

    • MickyConn's avatar
      MickyConn
      Joining in
      3 days ago

      I renewed online. I received an email informing me that my contract was coming to an end so I took up an offer in my upgrades. I have the emails to confirm my new contract.

      Thanks Mick 

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        3 days ago

        Hi MickyConn,

        Thanks for your response.

        I'll send you a private message now so I can look into this further. 

        Please look out for the envelope in the top right of the page and pop back to me when you can. 

         

  • MickyConn's avatar
    MickyConn
    Joining in
    3 days ago

    I renewed online. I received an email informing me that my contract was coming to an end so I took up an offer in my upgrades. I have the emails to confirm my new contract.

    Thanks Mick 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 days ago

    Thanks for your time over the last few days MickyConn.

    I'm glad we've been able to sort out your contract.

    If you need anything else, you know where we are.

    Gareth_L