Forum Discussion

phhhh's avatar
phhhh
Joining in
2 months ago

Renewed Contract

Is there anyway someone from Virgin can look into the renewed contract I agreed online and then again with an advisor over the phone but the bill I've been sent isn't the same?

I've just had updated bill for a new contract where the monthly payment we agreed is the correct, but there is a £40 activation fee that I was told would be free and I was also told I would be credited for an over charge as it took them that long to get back to me with the offer that was accepted but they said they couldn't find.

I was on the phone over an hour on this call and I'm trying to save having to do that again

Thanks

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello phhhh,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. 

    This is far from the service that you should be experiencing from us, I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L