Renewed contract
Hi, I have several ongoing issues regarding my old contract which was due to end 23/7/23
we renewed contract which started on 29/8/23, and the oomph unlimited sim what was included in previous contract was not included in the new contract and we received confirmation that we removed a service on 5/9/23
we were never notified that we also had to cancel the sim with O2
the sim was only a item included in a bundle purchased from virgin media and not a contract purchased with virgin mobile
the sim was always covered and paid for throw media bundle and each month we would receive a separate mobile bill that shows
usage data-oomph unlimited sim and shows £0
Since virgin migrated with O2
we have come aware that since January 2023? Every month we have been charged every month for the sim separate by voting mobile
i am still unable to resolve the issue as O2 have now sent this to a dept collection agent as we informed the bank to stop the payments in October 23
and there is an outstanding balance and as resulted in the credit agency black listed me an now get refused credit
but I am more concerned as I was informed today due to me still chasing this matter ongoing that it’s been passed to a dept collection agency
this is very worrying