Forum Discussion

Annlid60's avatar
Annlid60
Tuning in
2 days ago

Renewed contract or not

I accepted an offer online to renew my contract and I have also received a contract via email yet virgin are saying I have not renewed and I’m now out of contract and being charged a lot extra any one had this issue with virgin ? I’m also being quoted a lot more per a month than the original offer I was sent to my online account 

2 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    2 days ago

    Takes them weeks to process anything online. Then they might deny the offer ever existed, and try and flog you a more expensive one. Google 'baitandswitch',  a common VM tactic, which is illegal. 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    19 hours ago

    Hello Annlid60 

    Thanks for your post. 
    Sorry to hear about the issue with your renewal quote.
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen, that would be great. 
    Regards     
    Gareth_L