Renewed contract in June but sent an updated one with changes at the end of the month

It might take a day or two, but given the type of query I imagine the very helpful forum staff will post here to get in touch with you and sort things out.

What is the contract start date on the new one, and is it for the period you expected? If it is for 30th June you might still be in the cancellation period. If so and all else fails you could cancel it to avoid having unwanted changes forced on you, and find out more before trying again.

As regards 360 vs V6 Tivo, for me, it has to be Tivo by a mile! There are other threads here that list the pros and cons. To give a couple of examples, with Tivo you can undelete recordings deleted by mistake, and set up your favourite channels for the TV Guide. Loads more I cannot think of right now! Just in case you don't know, 360 and V6 Tivo both use the same TV box so if you already have one running Tivo it is just a firmware/software update. VM send you a new much more simple remote control and once you get it you trigger the update. Not for me though.

There might be some confusion about the Essentials package and recording. You would not be able to record the channels if supplied as part of a Flex TV package because the box supplied doesn't record anything period. As supplied  in your package I wouldn't have thought there is a problem.

Whatever you do, it might be a good idea to record any calls and save any chats for later reference. If recording a call, you are legally required to let them know so don't forget to mention that sometimes you record your calls to make sure you're getting the best service possible!

I hope all goes well getting it sorted one way or another.

They are downgrading your V6 to 360, and downgrading your TV to the Basic, probably hoping you won't notice. 

If a VM person doesn't come on here very soon to put this right, you will have to protect yourself by cancelling with the 14 days limit. 

Let's hope it doesn't come to that. 

John took a look and there was no consent against the new contract so the changes won't be implemented. Not sure why it was sent in the first place, but that's probably a thread that doesn't need pulling!

Thanks for getting this sorted.