Forum Discussion

iainbyoung's avatar
iainbyoung
Joining in
2 years ago

Renewed contract but not showing or enabled

I am out of contract, so I went online and using the website, went through the process of signing up to a new deal (added sky sports hd as well), and was happy with the quoted reduced monthly figure. I did get a pre-contract email detailing the new deal (all looks correct) and got further emails last Sunday attaching an "e-contract" and details of the new monthly payments. We are now a week later, and my online account still shows the old (expired) contract, no mention of the new one, and none of my services have been updated (don't have sky sports hd). Anyone got any ideas how long this stuff usually takes?

Tried using the chat app to get in touch, but that's useless and haven't got time at the moment to sit for hours on the phone 😞

Thanks,

Iain

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi iainbyoung,

    Thanks for your post and welcome back to the community.

    Sincere apologies for any problems faced with agreeing to a new package, can we ask did the details sent have a start date at all?

    Let us know,

  • iainbyoung's avatar
    iainbyoung
    Joining in
    2 years ago

    Hi Kain,

    On the "service change receipt" that was sent to me, it says date of change was the 21st Jan, but the "your contract started" entry is blank. Interestingly, the customer account number on the new contract that I have been sent is different to the account number on the old contract.Don't know if that's relevant?

    Thanks,

    Iain

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for getting back to us,

      Whilst on here we don't deal with any package negotiations, so we can investigate matters further please expect a PM from myself.

      The message will appear within the envelope icon,

      Regards,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for your cooperation over PM iainbyoung,

    We're glad we were able to confirm and rectify matters for you.

    Do pop back up if you require any further assistance.

    All the best,