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kingo1975's avatar
kingo1975
Joining in
7 months ago

Renewed Contract - Netflix now with Ads

My contract is due to finish 06/10/25 and i spoke with VM yesterday who convinced me to renew my contract. i was advised not once, not twice but 3 times that i would get EXACTLY the same package i currently have except for the broadband which i agreed a negotiated price on ( i have a copy of the full transcript to prove this).  i agreed to the new contract which was due to start to today and the only change i was expecting was an improved broadband service, however, this hasnt happened and more annoyingly my Netflix account has now been changed to include ads which i didnt have on my previous Netflix agreement. As i am still within the 14 days cooling off period i am extremely close to just cancelling the new contract and going with another provider. Has anyone else been in this position and what was the outcome with VM? Thanks 

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  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    If you have a screenshot or other documentation to quote that you will receive the same package, that may help you. But VM's usual position in these cases, is that if the pre-contract documentation - i.e. the PDF detailing your bundle - states "Netflix with ads", then that's what stands.

    I think you'll struggle to find another major provider who includes Netflix-standard in their bundles, although there have been threads where users in this scenario have achieved outcomes that they seem happy with.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    7 months ago

    Hi kingo1975 👋.

    Thanks for reaching back out to us, sorry to hear of the issues that you have been facing with your package renewal. We would need to look further into this so that we can assist with your query we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina