Renewal woes
I am having the same problem even though I raised a complaint and received an written answer stating that they would be renewing my package at the agreed rate. Spoke to customer services, hard to understand what they were talking about so unless somebody gets back to me pretty quick its going to get escalated.
Hello Chris361
Sorry to her of the package and renewal issues experienced, we appreciate you taking the time to raise this via the forums.
We can see you have spoken to the team earlier today, their notes indicate t he complaint is still open and with the complaints team who will be in touch as soon as possible with an offer of resolution.
In your original post you mentioned the team had advised your package would continue at the 'agreed rate' how were you advised of this? Was it via letter, email or during a call?
